Refund & Cancellation
The short version: try it free for 14 days. Cancel any time in one click from your dashboard. Cancelling stops all future charges and you keep access until the end of the period you already paid for. We do not refund completed billing periods.
1. The 14-day free trial
New subscribers may start with a 14-day free trial. A payment method is required to begin, but you are not charged during the trial.
If you cancel before the trial ends, you are never charged. If you do not cancel, your subscription automatically converts to paid at the end of the 14 days and your payment method is charged the rate shown at signup. We send a reminder before the trial converts.
2. Cancelling
You can cancel at any time — no phone call, no email required, no retention gauntlet:
- Log in to your dashboard at rkmvault.com/dashboard
- Open Manage Subscription
- Select Cancel subscription
If you have any trouble, email support@rkmvault.com and we will cancel it for you. A cancellation request sent by email is effective on the date we receive it.
What happens when you cancel
- All future charges stop immediately
- You keep access until the end of the billing period you already paid for
- At the end of that period, indicator access is revoked from your TradingView account and community access ends
- Your account and data are retained per our Privacy Policy unless you request deletion
3. Refunds
We do not offer refunds on completed or in-progress billing periods.
Our products are digital and delivered immediately. The moment indicator access is granted, the full value of the product has been received — the logic can be observed on a chart from the first session. For that reason, subscription payments are final.
This is why we offer a 14-day free trial: so you can evaluate the product fully, at no cost and no risk, before any money changes hands. We would rather you take the trial seriously than pay for something you are unsure about.
Exceptions — where we will refund
We will issue a full refund in these cases:
- Duplicate charge. You were billed twice for the same period.
- Billing error on our side. You were charged the wrong amount, or charged after a valid cancellation.
- Unauthorized transaction. Your payment method was used without your permission and this is confirmed.
- Failure to deliver. We were unable to provide the access you paid for and could not resolve it within a reasonable time.
Email support@rkmvault.com with your account email and the charge date. We respond within 2 business days, and approved refunds are returned to the original payment method within 5–10 business days depending on your bank.
Outside these cases, we may still exercise discretion in genuinely exceptional circumstances. Ask. A polite email gets a real human reading it.
4. Price changes
Founding-member and promotional rates remain locked for as long as your subscription stays continuously active. If you cancel and later resubscribe, the then-current standard rate applies. We give active subscribers at least 30 days' notice before any change to standard pricing, and you may cancel before it takes effect.
5. Chargebacks
If something is wrong with a charge, please contact us first — we can almost always resolve it faster than your bank can. Filing a chargeback without contacting us may result in immediate suspension of access pending resolution.
6. Termination by us
If we terminate your subscription for breach of our Terms of Service — most commonly for sharing indicator access or redistributing licensed materials — no refund is issued. If we discontinue a product entirely, we will refund the unused portion of your current billing period.
7. Contact
RKM Vault LLC
2108 N St, Ste N
Sacramento, CA 95816
support@rkmvault.com